Hear the real call
Secure playback gives the score context, without digging through folders or requesting files.
Telephone mystery shopping
Every call tells you something.
Hear the experience your customers actually receive. FoneFacts turns real phone interactions into clear scores, useful coaching moments, and better service at every location.
Built for multi-location service teams
Service overview
Last 90 days91.4Average score
248Calls reviewed
+6%Score change
94%Latest shop score
Call recording03:42
One clear view across every:
LOCATIONDISTRICTREGIONPROGRAMInsight you can use
Go beyond a score. Understand the experience.
FoneFacts brings the recording, evaluation, and trend data together—so leaders can recognize great service and know exactly where coaching will make a difference.
See what is changing
Track performance by location, district, category, and time period from one focused dashboard.
Coach with clarity
Question-level results and evaluator notes turn observations into specific, useful conversations.
Simple by design
From mystery call to measurable action.
A consistent, human evaluation process gives your team dependable feedback while the portal makes every result easy to explore.
We make the call
A trained evaluator follows the approved scenario and captures the customer experience.
We evaluate the details
The interaction is scored against your program's standards, with notes that explain the result.
You see the full picture
Review trends, compare locations, open an evaluation, and listen to the call from one secure workspace.
Your teams get better
Recognize strong service, spot repeat gaps, and coach with evidence everyone can understand.