Average score
72.25 scored
Good morning, Avery.
Here's how your locations are performing this quarter.
Completed shops
5Published
Locations covered
6100%
Average answer time
2.8rings
Score trend
Weekly averageYour scoreProgram benchmark
Score by category
View reportGreeting & introduction98%
Knowledge & accuracy91%
Helpfulness89%
Call closing86%
Recent mystery shops
View all shops| Location | Completed | Scenario | Score | Status |
|---|---|---|---|---|
| Sep 9, 20263:14 PM CDT | Wash package inquiry | 94% | Published | |
| Sep 7, 20264:22 PM CDT | Membership inquiry | 88% | Published | |
| Sep 8, 20262:08 PM CDT | General service | 28% | Published | |
| Sep 7, 202612:36 PM CDT | Membership inquiry | 52% | Published |