Program average
72.2%-13.8 vs target
Reports
Understand performance, identify risk, and prioritize coaching.
Published evaluations
51 currently reviewing
Locations below target
2Below 80%
Critical failures
2Action required
Score trend
Published evaluations in completion order
Score distribution
5 published evaluations
90–100
2
80–89
1
70–79
0
Below 70
2
1 Currently Reviewing
Excluded from scores and report calculations.
Location comparison
Latest published evaluation by location
Scorecard performance
Weighted results across published calls
Greeting62%
Responsiveness68%
Listening92%
Discovery60%
Knowledge71%
Helpfulness69%
Communication84%
Closing66%
Coaching priorities
Where managers can make the greatest immediate impact
Knowledge and accuracy
Review package details and approved service guidance with South Memorial and Jenks.
Vehicle-policy guidance
Replace uncertain answers with verified policy and clear escalation steps at Jenks.
Share the strongest example
Use Owasso's 99% call as a model for discovery, complete answers, and closing.
Exceptions requiring attention
Published evaluations with critical failures or scores below 80%
| Location | Shop | Score | Primary issue | Completed | |
|---|---|---|---|---|---|
| South Memorial #0071 | FF-28427 | 28% | Knowledge accuracy and professional communication | Sep 8, 2026 | Review call → |
| Jenks #0164 | FF-28421 | 52% | Vehicle compatibility and safety guidance | Sep 7, 2026 | Review call → |